Frequently Asked Questions

Broadband is a high-speed internet connection that is always on, so you never have to dial in or wait to connect. It is much faster than old dial-up and is what you need for video calls, streaming, online classes and working from home.

Mbps stands for megabits per second and measures internet speed. A higher number means pages, videos and downloads load faster, especially when many people use the connection together.

For 2–3 devices with browsing, social media and some HD streaming, 50 Mbps is usually enough. Bigger families, 4K streaming, online gaming or work from home are better with 100–200 Mbps. Tell us how you use the internet and we will suggest the right plan.

Broadband is the internet line that comes into your home. Wi-Fi is how your router shares that connection wirelessly with phones, laptops and TVs. Weak Wi-Fi in one room does not always mean the connection itself is weak.

We offer monthly, quarterly and yearly plans. Longer plans usually work out cheaper per month. See the Plans page for details.

Yes. Contact us any time and we will help you move to a faster plan that suits your needs.

You can pay by UPI, online transfer or at our office. Contact us for the exact payment details and your receipt.

Let us know your new address. We will check availability in that area and help you shift your connection.

Call or WhatsApp us, or fill the form on the Contact page. We will check your area, install the connection and activate it.

After your area is surveyed and your documents are submitted, installation is normally completed within a few working days.

Usually an ID proof (such as Aadhaar), an address proof and a passport-size photo. Our team will confirm the exact list when you apply.

Keep the router in a central, open and slightly elevated spot. Avoid thick walls, metal objects, microwave ovens and cordless phones because they can weaken the signal.

Common reasons are many devices using the network at once, background downloads or updates, an old router or device, and Wi-Fi interference. Restart your router, close heavy apps and move closer to the router. If it is still slow, contact us.

Check that the router is powered on and the cables are firmly connected, then switch it off for 30 seconds and on again. Note which lights are red or off and tell us when you call – it helps us fix the problem faster.

Run a speed test on one device connected to the router by cable, or standing close to the router, with other devices and apps paused. Wi-Fi speeds are usually a little lower than wired speeds.

Place the router in the middle of the house, use the 5 GHz band for nearby devices, and add a Wi-Fi extender or mesh system for far rooms.

Call or WhatsApp our support number with your name, address and a short description of the problem. We will register your complaint and get it resolved.